Gift Exchange

Welcome to the easiest gift exchanges you've ever met.

Please find the purchase order number (PO #) printed on the invoice included with your shipment.

Please enter the gift recipient's zip code as it appeared on the shipping label.

Please enter the gift recipient's full name as it appeared on the shipping label.

Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive Gift!

Yay - a surprise gift was sent to you!! Mmm, wasn't quite perfect? Need a different size, color, item…?

Instantly Exchange

Receive a store voucher to shop for your exchange item(s) immediately. Your replacement items are sent to you right away - you’re welcome!

Mail Back Original

Use the supplied return shipping label to send the original not-quite-perfect pieces back to the store.

Common Questions

What information will I need to get started?

You will be asked to verify the purchase order number (in the original packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. Next, you are given a voucher with the total eligible repurchase amount and are able to shop for your new favorite pieces, directly on frankandeileen.com!

Will the gift giver know that it has been exchanged?

Your secret's with us! The gift giver never receives any notifications about this process. The gift giver will only know about the exchange if the gift recipient decides to tell them. You can share if you'd like or keep your upgrade all to yourself! Whatever works best for you.

What if I decide to spend more than the voucher amount?

All purchases exceeding the original gift exchange amount are paid for via our standard checkout. You'll only pay for the amount exceeding the original gift. Use your gift voucher, then treat yourself to a little more -- we won't tell!

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again directly in the store, where you can shop to your heart's content and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with frankandeileen.com's standard checkout.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

Powered by Returnly